Monthly Archives: January 2019

Grievance Responses PLUS Sample Grievance Guideline

Benjamin Franklin once famously quipped “nothing is certain but death and taxes.” However, Franklin did not work in a jail, otherwise he would have said: “Nothing is certain except death, taxes and grievances.”

On the outside, patients do not write grievances—they vote with their feet. If they dislike the medical care they are receiving, they will just go to a different doctor. In a jail, they cannot do this. We have a grievance system in Correctional Medicine because our patients cannot fire us (and we cannot fire them–discussed previously here). If jail patients are unhappy with their medical care, their only recourse is to write a grievance.

Grievances are not necessarily bad things. A medical grievance is sometimes the way by which jail patients alert us to significant problems that we may have not known about or mistakes that we made. I myself have had my butt saved in this manner—more than once! Many grievances are simply about communication errors. We have not yet adequately explained a medical decision to the patient.

Yet jail medical personnel often have a bad attitude about grievances. This is unfortunate, because medical grievances are an important—even essential—part of the jail medical system. I believe that the most important reason for the bad attitude is that people have not been taught how to write a proper grievance response. That, then is the topic of today’s JailMedicine post. Continue reading

Guest Post: A Prescription for Dog Food

Today’s Post was written by Rebecca Lubelzyk MD.  Rebecca works in the Massachusetts prison system. She is a past president of the American College of Correctional Physicians and the editor of CorrDocs, the official publication of ACCP.  This article was originally published in CorrDocs.

I’m on a medical school listserve that publishes writings and academic accomplishments of faculty and students. One week, a mindfulness moment was added to address the stress that physicians feel. The well-intentioned addition brought forth a fairly online virulent discussion about the non-medicine stress that disgruntled physicians feel every day, and how a “mindful moment” will do little to change the extreme performance demands generally imposed upon our profession.

I followed the discussion peripherally but with interest. It was clear all the contributors were dedicated professionals who loved their patients and providing care to them and their families. However, the bitterness towards the insurance/compensation/financial system was prevalent.

How bad it was “out there” became even more apparent when I had a prospective physician shadow me in clinic for a day. I explained how there can be several benefits to correctional medicine (your “no show” rates are essentially nil, patients have their blood pressures and blood sugars checked by a nurse, diets, commissary purchases can be reviewed in detail, etc.) I expressly noted the unique challenges, including the requests for non-medical items or privileges as well as the negative attitudes one encounters when the patient doesn’t want to hear the word “no”.

The physician candidate surprised me, stating that it was the same on the outside. Continue reading

Top Five Articles from 2018

2018 was a great year for JailMedicine! Noteworthy events from the year include:

I introduced a new feature–Sample Guidelines–which turned out to be very popular. I intend to add many more sample guidelines this year. Please let me know what guidelines you would like to see!

I began a new blog on MedPage Today entitled “Doing Time: Healthcare Behind Bars” (found here) that introduces our world of Correctional Medicine to outside medical professionals who have no idea what we do. This has also been well read.

Readership increased substantially in 2018. This may be because I published more articles . . . Thank you to everyone who read JailMedicine this year!

Without further ado, these are the five most read articles from 2018:

Abscess Incision and Drainage, a Photographic Tutorial

I was given the opportunity to create a tutorial of the classic method of lancing an abscess when a friend of mine came to my office with a great cutaneous abscess on his back.  This has been, by far, the most read JailMedicine article of all time.

Removing Microdermal Implants, A Photographic Tutorial

Microdermal implants are so common as to be ubiquitous.  Almost all of th jewels can be unscrewed from the base, which is my preferred way to deal with them in a jail setting.  However, occasionally, patients want to have the implant removed entirely. It is not hard, but many practitioners have never done it and so do not know how.

A Better Way to Drain Abscesses: The Berlin Technique

I have a confession to make.  I no longer (usually) incise and drain abscesses in the manner that I taught on the photographic tutorial above.  My dermatologist friend and colleague, Neelie Berlin, showed me this nifty technique that uses a 4mm punch biopsy tool  It is quicker, easier and just as effective for the majority of uncomplicated skin abscesses you will see in your clinics.  You just have to order the punch biopsy tool!

What’s the most cost-effective way to treat scabies? The answer might surprise you

Scabies is so common in jails that every jail medical professional should know how to recognize this itchy little pest. It is not too hard as this post points out.  Also, It turns out that treating scabies with oral ivermectin is less expensive and easier than using topical permethrin cream.

Medications at High Risk for Diversion and Abuse In Correctional Facilities

Many seemingly benign medications are commonly diverted and abused in correctional facilities.  The risk of abuse for some of them so overwhelms any potential benefits of these drugs that I argue that they should rarely be used in jails and prisons.

What was your favorite post from JailMedicine?  What should I address in future articles? Please comment!